McDonald’s Outsources Jobs

26 02 2009

You know the economy is in the crapper when McDonald’s is outsourcing minimum wage jobs.

I ordered a cup of coffee today from a woman in North Dakota. It was in my hands within about 10 seconds, and was plenty hot enough to scorch a lap.

The process went like this: I pulled up to the drive-through squawk box at the Charlotte McDonald’s.

[snip]

After thanking me for my “persistence,” Scott confirmed that the Charlotte McDonald’s is, indeed, a test site for an experimental “call center” approach, and that drive-through orders went “out of state

Go to the LSJ’s website and read the whole article.  Great job by LSJ columnist John Schnieder for digging this up.  A few weeks ago, there was a storyline on King of the Hill where Bill fell in love with the drive thru lady who worked for a call center out of state and went on a road trip to find her.  I thought it was all a joke.  I never imagined that someone would actually outsource their drive thru operation.  I laughed out loud when J pointed out this article to me.  Seriously?  They’re outsourcing minimum wage jobs? 

I hate drive thrus as it is.  This is even more incentive to stay the hell away.  I can never understand the person on the other end.  What if the call center is in the south or New England and the person on the other end has an unfamiliar accent.  I’ll never get my food.  I’m at a loss for words.  Outsourcing drive thrus.  Wow.